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Frequently Asked Questions
Frequently Asked Questions (FAQ)
You have the questions, and we have the answers! To assist you to the best of our ability, we have compiled a list of questions that are most frequently asked regarding cellular device terminology, shipping, and product information. After reviewing this list of frequently asked questions, and your question was not addressed, please contact us so we may assist you!

What does "Unlocked" mean?

When you purchase a phone domestically from a service provider such as Cingular or T-mobile, the phone is going to be "locked" into their service. This means that the phone will reject other SIM cards from other providers. However, when purchasing your phone from JAB Cellular, you are purchasing an "unlocked" cell phone, allowing for any SIM card to be inserted into the phone!

What is GSM?
GSM (Global System for Mobile communication) is simply put the standard network used by the vast majority of the cellular world. There are four major frequencies used in GSM, 850/900/1800/1900MHz these frequencies are broken up regionally, for example Europe uses 900/1800 MHZ where the Americas use 850/1900Mhz. The GSM "open" style system allows for unparalleled freedom for communication while traveling internationally, something the domestic market has yet embrace.

How will an Unlocked GSM phone benefit me?
Providing freedom and options! The domestic market is set-up in a way where the providers have the upper hand, with an unlocked phone the consumer gains the advantage. The use of an unlocked phone carries supreme advantage for international travelers, they are able to use their phone with their domestic provider and concurrently while traveling internationally use the local service via prepaid SIM cards at the country you are visiting (this generally saves the consumer around a whole dollar per minute) Basically, unlocked phones give you options, something domestic providers would rather not supply.

What does Quad band and Tri band mean?
As you can imagine these refer to the amount of bands (frequencies) the phone is compatible with. A Quad-band phone carries all the major GSM frequencies (850/900/1800/1900Mhz) so it will have complete compatibility on any GSM Network. Tri-band lacks one frequency this would be either the 850Mhz or the 900Mhz, this would be more suited for regional use, such as a phone that is to be only used while traveling in Europe you may want a Tri-band with 900/1800/1900Mhz as you will have full compatibility in that region and limited domestic service. On the flip side, if you were using the phone primarily domestically you may look for a Tri-band with 850/1800/1900Mhz, which is much harder to find than the Tri-band European frequency primary phones. As you may have deducted, a Quad-band is the safest bet for unlimited compatibility.

What is a SIM card?
While you may have gathered that the unlocked phones act as the vehicle for interchangeable service world wide, but you may have wondered how you are able to jump from service to service. The answer is simple! SIM cards provide the service (as well as phone number) for your phone; they are essentially the brains of the device. Changing SIM cards is as easy as changing the battery on your phone. The SIM card generally goes in the back of the phone behind the battery in an easy to reach spot. As noted previously, SIM cards can be changed concurrently, this means that you are able to call your friends with your domestic provider before boarding a plane for Italy and once you arrive in Italy switch the SIM to an Italian prepaid card and have a local number with free incoming calls and highly reduced rates.

Are Your GSM Cell Phones Unlocked Phones?
All of our GSM mobile phones are Unlocked unless otherwise specified, this means that they will be compatible with any GSM service provider that matches the frequencies of the provider. For example Cingular uses 850/1900Mhz and T-Mobile uses 1900Mhz, the phone you purchase must contain those frequencies for compatibility.

I have a GSM phone, will the prepaid SIM cards work in my phone?
You will have complete compatibility as long as the phone you have is unlocked and contains the frequencies used by the selected provider. You may contact the dealer whom your purchased the phone from to receive information as to whether your phone you have is locked. Unfortunately if your phone is SIM locked it will not work with any other SIM card prepaid or otherwise, this may be tested by inserting a foreign SIM, if upon boot the phone displays a error message, asks for a code, or asks you to insert SIM your phone may be locked.

Product Information

Are Your Phones Brand New?
All of our products are brand-new factory unlocked phones. We have developed strong relationships with many of the manufactures directly, as well as the worlds most respected vendors, thus we are able to ensure that the product you receive will be of the most supreme quality. For the safety of our clients, we do not deal in refurbished phones at all nor do we restock returned items.

What Are the Package Contents of Your Items?
The amazing folks at JAB Cellular ensure that our products come with at least the essentials for basic operation. This means that all of our products come with a battery, US charger and English instruction manual; many of our products come with a much more detailed package including data cable, software package, and docking station. For specific package contents, each item has the detail list which can be located at the bottom of each product description page.

How do I know for sure that this phone will be compatible with my service?
If the frequencies match, you are good to go! If you are looking to use additional features such as MMS, etc.. you may have to contact your service provider to acquire these settings.

What language do the instruction manuals come in?
All of our products come with the English instruction manual either in booklet form or as a .pdf file. Also if for whatever reason the manual provided was inadequate or you have purchased from another retailer and would like the English manual you may visit the manufactures website to download the full manuals as this content placement is now common practice among manufactures.


Can I ship to an address other than my billing address?
Sure! We understand that often times you place an order online and have the order shipped to an address that is actually different from your billing address. However, if you are going to be placing this type of order, please contact your credit card company to have this shipping address listed an an authorized ship-to location. Otherwise, we will not be able to ship to that location, and will only be able to ship to the billing address.

How can I track the status of my package?
At the completion of the processing of your order you will receive an email with detailed instructions regarding the shipment of the requested package. This email will contain a tracking/reference number. Once you have received confirmation of shipment, you may follow up on the status of your delivery at:
- FedEx shipments: 1-800-GO-FEDEX (1-800-463-3339)

How long will it take for my package to arrive?
At JAB Cellular, we understand the urgent needs of our clients, so as you may imagine we offer many options to our customers regarding the shipment and delivery of their product. We currently offer FedEx 2-Day shipping with signature confirmation. Once your order has completed the payment authorization process, you order will then be package, shipped via FedEx 2-Day, and an e-mail notification will be sent to you so you will know exactly when to expect your amazing new cell phone to arrive from JAB!

Do you offer local pickup?
Unfortunately, we currently do not offer local pick-up. Due to liabilities, and the location of different warehouses, we are unable to arrange local pick-up at this time.

Can I ship my order internationally?
Yes, JAB Cellular ships internationally via FedEx, which is the worlds most trusted name in international courier service. If you are making your purchase on a domestic credit card from the United States, and are shipping abroad, please contact your credit card company and list the international shipping address to your records. This is component is very important! If you fail to contact your credit card company to list the shipping address, we will not be able to process and ship your order.

Do you ship to P.O. Box addresses?
Yes, we can arrange to to ship to a P.O. Box. However, we are unable to do so via FedEx, therefore a delay in shipping could be caused by using a P.O. Box shipping address. If possible, please provide a shipping address that is not a P.O. Box to assure prompt shipping and delivery.

Are you able to ship to a APO and FPO and US territory Addresses?
We try and accommodate as much as possible for the armed services thus we have made special arraignments to provide shipment to APO and FPO addresses. This service is provided via the U.S. Postal Service (USPS). Choose the "USPS for A/FPO address" as the shipping method. There may be 1-2 business day delay in shipping by USPS method, as this courtesy requires a dedicated effort by our shipping team. As is the case with all of our shipments, USPS packages are shipped with return signature required to confirm the delivery. During order placement, please include AE or AP as the state for APO and FPO addresses.


Should I order online or by phone?
Our site is protected with the highest 128bit security encryption possible; we ensure the safety of the thousands of customers that visit our site every day. The most efficient way to place an order would be through our secure online order system. If for whatever reason you feel uncomfortable placing an order online, you may contact us at (866) 216-4806 to place your order over the phone.

Does your order process invovle order verification?
Yes! It is emparitive that you provide accurate information when placing your order. This information is not only used to verify the order, but to proctect against fraudenlt activity as well.

What is your policy on Fraudulent orders?
JAB Cellular fully prosecutes those directly or indirectly involved in fraudulent activity, no matter how minor. Violators will be prosecuted to the fullest existent of the law though domestic or international law. We employ the latest technology to assist our verification department in a five-point security check previous to processing. We work closely with law enforcement, both domestic and international to aid the verification and precaution of violators. If you have any questions you may contact.

What method of payments do you accept?
We accept Visa, Master Card, Discover, and PayPal. We also accept Money Orders for all local and national orders in US. For international orders we accept only PayPal.